Call Us On 0114 437 1201

Privacy & Cookie Policy

Last updated: 17th September 2025

1) Who we are

This website is operated by WH Garage Specialists (“we”, “us”, “our”).

We are the data controller of personal data processed via this website. This notice explains how we collect, use, share, and protect your information. It should be read with our Cookie Policy and Terms & Conditions.

2) The data we collect

2.1 Information you provide to us

  • Contact details (name, email, telephone).
  • Address and site details (for quotes, delivery, surveys, or installation).
  • Your enquiry content and any files you upload.
  • Payment and invoicing details (processed via third-party providers).
  • Reviews/testimonials you submit.
  • Job applications (CV, cover letter) if you apply for a role.

2.2 Information we collect automatically

  • Technical data (IP address, device/browser, time zone, referrer).
  • Usage data (pages visited, actions on site, time on page).
  • Cookie identifiers and similar (see our Cookie Policy).

2.3 Information from third parties

  • Lead sources/advertising platforms (e.g., Google/Bing/Facebook) – where you have interacted with our ads.
  • Installation/delivery partners (project scheduling updates).
  • Payment providers (status of payments).
  • Review platforms/widgets (if you choose to post a review).

3) Why we use your data (lawful bases)

We process personal data only when we have a legal basis:

  • Contract – to provide quotes, take orders, deliver goods/services, and manage warranties.
  • Legitimate interests – to respond to enquiries, improve our site/services, prevent fraud/abuse, and defend legal claims.
  • Consent – for non-essential cookies/analytics/marketing; you can withdraw consent at any time.
  • Legal obligation – to meet tax, accounting and regulatory requirements.

4) How we use your data

  • Responding to enquiries and providing quotations.
  • Scheduling surveys, delivery and installation; after-sales support and warranty management.
  • Running our website, diagnosing issues, and improving user experience.
  • Measuring site performance and the effectiveness of our marketing (analytics—consent-based).
  • Sending service messages (e.g., order updates).
  • Sending marketing emails only if you’ve consented or the law otherwise allows; you can opt out at any time.

5) Sharing your data

We share data only with trusted recipients where necessary:

  • Hosting and IT providers (site hosting, security, backups).
  • Website/analytics tools (e.g., Google Analytics/Tag Manager—only if you consent to cookies).
  • Operational partners (survey/installation/delivery teams) to fulfil your order.
  • Payment services (to process payments—card details are not stored on our servers).
  • Professional advisers/insurers and authorities (for compliance, fraud prevention, or legal claims).

We require all recipients to keep your data secure and use it only for the stated purposes.

6) International transfers

Some providers may store/process data outside the UK. Where this occurs, we use appropriate safeguards such as the UK Addendum / IDTA to the EU Standard Contractual Clauses or other lawful mechanisms, and assess the level of protection.

7) Data retention

We keep data only as long as necessary for the purposes collected:

  • Enquiry and quote records: up to 24 months after last contact.
  • Customer/order, invoicing and warranty records: up to 7 years (legal/accounting).
  • Job applications: up to 12 months unless you ask us to keep them longer.
  • Analytics data: typically up to 26 months (or as configured in our tools).

We may retain data longer if needed to establish, exercise, or defend legal claims.

8) Security

We use appropriate technical and organisational measures to protect personal data (HTTPS/SSL, access controls, backups, least-privilege access). However, no internet transmission is 100% secure.

9) Your rights (UK GDPR)

You have the right to request:

  • Access to your personal data;
  • Rectification of inaccurate or incomplete data;
  • Erasure (where applicable);
  • Restriction or objection to certain processing;
  • Data portability (for data you provided to us);
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact ku.oc.stsilaicepsegaraghw@mada. We may need to verify your identity.

10) Children

Our services are not directed to children, and we do not knowingly collect data from anyone under 13. If you believe a child has provided data, please contact us so we can delete it.

11) Third-party links

Our site may link to external sites we do not control. We are not responsible for their content or privacy practices. Please review their privacy notices.

12) Cookies

We use cookies and similar technologies. Non-essential cookies (e.g., analytics/advertising) are used only with your consent. See our Cookie Policy for details and how to manage your preferences.

13) Changes to this notice

We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date.

14) Contact us

WH Garage Specialists LTD
Email: ku.oc.stsilaicepsegaraghw@mada
Address: 23 Bramley Lane, Sheffield, S13 8TY
Phone: 0114 437 1201

Cookie Policy

Last updated: 17th September 2025

This Cookie Policy explains how WH Garage Specialists LTD (“we”, “us”) uses cookies and similar technologies on https://whgaragespecialists.co.uk (the “Website”).

1) What are cookies?

Cookies are small text files placed on your device when you visit a website. They may be set by us (“first-party”) or by third parties (e.g., analytics or advertising providers). Similar technologies include pixels, tags, SDKs and local storage.

2) How we use cookies

We group cookies into these categories:

  • Strictly necessary (essential) – required for the site to function (e.g., security, load balancing, consent preferences, contact form protection such as reCAPTCHA). These do not require consent.
  • Performance/analytics – help us understand how the site is used (e.g., page views, clicks) so we can improve it. Consent required.
  • Functional – remember choices (e.g., region, form state). Consent may be required depending on purpose.
  • Advertising/remarketing – measure campaigns and show relevant ads. Consent required.

We only set non-essential cookies after you accept them via our cookie banner. You can change your mind at any time (see “Manage your preferences” below).

3) Cookies we use

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more about Elementor

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Stripe

Functional

Usage

We use Stripe for payment processing. Read more about Stripe

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
__stripe_mid
Expiration
1 year
Function
Provide fraud prevention

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more about Wordfence

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Mixpanel

Purpose pending investigation

Usage

We use Mixpanel for website statistics. Read more about Mixpanel

Sharing data

For more information, please read the Mixpanel Privacy Statement.

Purpose pending investigation

Name
*_mixpanel
Expiration
Function

Google Fonts

Purpose pending investigation

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Purpose pending investigation

Name
Google Fonts API
Expiration
Function

Google reCAPTCHA

Purpose pending investigation

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Purpose pending investigation

Name
rc::c
Expiration
Function
Name
rc::b
Expiration
Function
Name
rc::a
Expiration
Function

Google Maps

Purpose pending investigation

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Purpose pending investigation

Name
Google Maps API
Expiration
Function

LiveChat

Purpose pending investigation

Usage

We use LiveChat for chat support. Read more about LiveChat

Sharing data

For more information, please read the LiveChat Privacy Statement.

Purpose pending investigation

Name
__oauth_redirect_detector
Expiration
Function
Name
__lc_cst
Expiration
Function
Name
__lc_cid
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
e_kit-elements-defaults
Expiration
Function
Name
e_my_templates_source
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
_gcl_ls
Expiration
Function
Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
consent-policy
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
_gcl_aw
Expiration
Function
Name
_gcl_gs
Expiration
Function
Name
_gac_UA-228487124-1
Expiration
Function
Name
_ga_32ZT4NWND5
Expiration
Function
Name
_ga_W10FCH14W3
Expiration
Function
Name
_ga
Expiration
Function
Name
_gid
Expiration
Function
Name
_gat_gtag_UA_228487124_1
Expiration
Function
Name
elementor_wpdash_session
Expiration
Function
Name
googlesitekit_1.171.0_ec7855a5e5a7c27bc4ed593d6db81448_modules::analytics-4::report::f16352fde2edfd7
Expiration
Function
Name
googlesitekit_1.171.0_ec7855a5e5a7c27bc4ed593d6db81448_modules::analytics-4::report::6496996252052d7
Expiration
Function
Name
WP_PREFERENCES_USER_1
Expiration
Function
Name
rm_table_columns_links-links
Expiration
Function
Name
rm_table_columns_links-posts
Expiration
Function

4) Manage your preferences

  • Cookie banner: Use the banner or the “Manage Cookies” link in the footer to accept/reject non-essential cookies by category.
  • Withdraw consent: You can change your choices at any time via “Manage Cookies.”
  • Browser controls: You can block/delete cookies in your browser settings. Doing so may affect site functionality.
    • Chrome: chrome://settings/cookies
    • Firefox: Settings → Privacy & Security → Cookies and Site Data
    • Safari (macOS): Preferences → Privacy
    • Edge: Settings → Cookies and site permissions

If you plan to use a Consent Management Platform (CMP), ensure the Manage Cookies link opens the CMP preferences panel.

5) Third-party cookies

Some cookies are set by third parties. We don’t control these cookies; please refer to the third party’s own policies (e.g., Google, Meta/Facebook, Hotjar). Non-essential third-party cookies will only load after you consent.

6) Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. We currently do not respond to DNT signals. Use our cookie banner to manage consent.

7) Changes to this policy

We may update this Cookie Policy from time to time. The latest version will be posted here with the effective date.

8) Contact

For questions about cookies or your preferences:
WH Garage Specialists LTD – ku.oc.stsilaicepsegaraghw@mada

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